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THE DETAILS

Custom Jewelry FAQs

custom tanzanite moissanite white gold pendant necklace

THE NITTY GRITTY

How Do You Work With Customer’s Stones or Family Jewelry?

Yes! We love reimagining old heirlooms, and creating jewelry pieces meant to be worn, not stored!

There is an inherent risk in handling and setting precious gemstones. We work with customer stones with the understanding that Saint K is not reliable for any damage, loss, theft, or other potential danger.

It’s recommended that you have a copy of the stone certification (GIA), a copy of the appraisal, and insurance policy covering the stone. Please note that an appraisal is not insurance.

Whether or not those are available, the customer assumes the inherent risks, and will not hold Saint K liable for any damage when working with their stones. Please be sure to read and review our full custom jewelry terms and conditions here.

How will I receive my jewelry?

We provide free shipping on all of our jewelry pieces, via UPS. Each package is insured and tracked. Should a package be lost, Saint K will file a claim, and the cost of an item will be refunded once we receive the refunded claim.

Do You Offer a Warranty?

We offer a limited guarantee against any manufacturer’s defect in material or craftsmanship. Please note, this does not include neglect, abuse, loss, theft, or normal wear and tear.

Do You Offer Jewelry Repair?

After 6 months, we will repair Saint K pieces due to normal wear and tear at a discounted rate. Saint K reserves the right to decide what is considered normal wear and tear. We do not repair jewelry purchased from other stores or designers. 

*Please see the Store Policies for full information on warranties and repair.