Store Policies & FAQ
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Shipping and Production Times
How long will it take to receive my order?
Catalog items: 2-3 weeks, depending on size ordered.
Custom items: 6-8 weeks. May be longer if custom stones need to be purchased to meet your exact vision.
Domestic: all orders will be shipped express with insurance and tracking.
International: all orders will be shipped with insurance and tracking, where available.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to purchase/ delivery.
What comes with my order?
Each jewelry piece comes in a branded, gray, Saint K velvet box that is perfect for gift giving or proposing. If your stone has GIA certification or other identification, you will receive that as well.
Catalog items: eligible for exchange if we are notified within 48 hours of item delivery. Not eligible for refund.
Custom items: not eligible for exchange or refund. Custom items are made specifically to meet your vision so we would be unable to resell.
Gifts: same rules as above.
Our pieces carry a 1 year warranty covering defects in craftsmanship of the ring only. This warranty does not include:
- Bent or broken prongs
- Scuffs, scratches, or dents
- Bending or warping of the ring from pressure
- Burnishing of matte finish over time
- Wear and tear
- Cracking or chipping of stones
- Small imperfections in the metalwork, noticeable under a loop. Our jewelry is handmade and may have a little “character” when magnified. However, your jewelry will be eye clean and stunning.
- Loss or theft of stones or ring. You may want to consider an insurance policy from Jeweler’s Mutual or other company to protect your investment.
Stone Certifications and Guarantee
We guarantee that the stones included in your order are of the type(s) noted in the item posting or custom order.
Unless noted in the item posting or custom order invoice, gems do not include certification. In general, most natural diamonds and non-diamond gemstones are not certified by GIA or EGL.
How do I know what my ring size is?
The best way to figure out your ring size is to go to your local jewelry store and have the sizing done professionally. If this is not feasible, try findmyringsize.com to use a manual ring sizing guide to help figure out your size. *Please note this is only a guide, therefore we cannot be responsible for incorrect ring size determination.
Do you offer ring resizing?
Minor resizing: We offer one free resizing for $60 within 1 full size, up or down, from the purchased size. Buyer pays shipping in both directions, including insurance and tracking.
Major resizing: any sizing beyond 1 ring size may require a complete remaking of the ring and will require an additional fee on top of the $60 (to cover the labor).
How do I submit a ring resize request?
Send a request to email@example.com with 1) the current size of your ring, 2) desired size of the ring, and 3) a picture of your ring. We will provide the cost and send an authorization form.
Natural Diamonds and Gemstones
Natural diamonds and gemstones may contain mineral deposits, fluorescence, and other characteristics the old-time traditionalists call “inclusions.” However, it is these same inclusions that give your stone its totally unique beauty. It is your stone’s “fingerprint”. No one else will have a stone like it. Mixed and natural is more beautiful than white and flawless any day!
Natural diamonds can be a bit more brittle than colorless diamonds. Care should be taken not to expose them to excessive force.
We do our best to show the stone you are buying in a light that represents its actual look, color, and characteristics.
Do You Work With My Family Heirloom Jewelry?
We love reimagining old heirlooms, and creating jewelry pieces meant to be worn, not stored!
There is an inherent risk in handling and setting precious gemstones. We work with customer stones with the understanding that Saint K is not reliable for any damage, loss, theft, or other potential danger.
In order to work with your diamonds or gemstones, it’s recommended that you have a copy of the stone certification (GIA), a copy of the appraisal, and insurance policy covering the stone. Please note that an appraisal is not insurance.
If those are not available, the customer assumes the inherent risks, and will not hold Saint K liable for any damage.
Re do not re-melt old gold down to use in new pieces. Sometimes, old gold doesn’t play well with new gold. We can, however, send it in to our manufacturer partners to recycle your scrap. You’ll receive a credit back (minus the fees they charge) that you can use towards your new piece.
Caring for your Saint K Jewelry
Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. The majority of our collections are made from 14k yellow, white or rose gold, and can be cleaned with a polishing cloth. Please do NOT dip any Saint K piece in jewelry cleaners or solutions. This may cause corrosion and permanent damage to the metal.
All of the stones we use are natural gemstones, therefore they may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty. Most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners. Just wipe gemstones with a little water and a soft, lint-free cloth.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status.
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