Store Policies & FAQ
Custom Jewelry Terms & Conditions
I charge a $75 non-refundable design sketch fee for all custom orders, and includes up to 3-5 sketch variations for you to select from. Following approval of one design, I charge a $100 non-refundable CAD fee, which will be applied to the final cost of your jewelry. It includes CAD designs and up to two revisions of those designs, as well as the cost of stone sourcing for your design.
If does not include any additional modifications to CAD designs.
All custom pieces designed or handmade by Saint K Jewelry require an approval of an estimate given, and a 50% deposit. With this payment, the client agrees to let production of the custom piece begin. The remaining balance will be charged upon completion of the piece and approval from the client. Written approval of receipt and satisfaction will be required upon receiving the piece. Jewelry will be shipped after receiving the final balance.
For an order cancelation after production begins, the client agrees that they are responsible for any of the materials used in the piece, any non-recoverable items, and the initial $100 design fee.
Custom-designed pieces are non-returnable.
Client Provided Stones
In order to work with your diamonds or gemstones, it’s recommended that you have a copy of the stone certification (GIA), a copy of the appraisal, and insurance policy covering the stone. Please note that an appraisal is not insurance.
The client agrees that there is reasonable risk involved in removing stones from mountings and resetting stones. It is the responsibility of Saint K Jewelry to assess any risk regarding your stone, and advise the client on any foreseeable issues before moving forward with stone resetting. By providing consent for Saint K Jewelry to reset a pre-existing gemstone, the customer holds harmless Saint K Jewelry against any stone damage due to stone flaws or existing stone cracks, chipping, flaws, or inclusions.
If a client chooses to use their own stones and ships them directly to Saint K Jewelry, the customer will select its own shipping carrier, negotiate rates, shipping terms, and remit payment directly to the shipping provider. The customer will be encouraged to purchase shipping insurance, and understands that Saint K Jewelry will not purchase shipping insurance on the customer’s behalf. The customer assumes all liability associated with this shipment, and hereby holds harmless Saint K Jewelry and all of their deemed agents against any claims for loss or damage. Any claims that need to be made for lost or damaged shipments will by the customer’s responsibility.
Re do not re-melt old gold down to use in new pieces. Sometimes, old gold doesn’t play well with new gold. We can, however, send it in to our manufacturer partners to recycle your scrap. You’ll receive a credit back (minus the fees they charge) that you can use towards your new piece.
Shipping and Production Times
How long will it take to receive my order?
Catalog items: 2-3 weeks, depending on size ordered.
Custom items: 4-6 weeks. May be longer if custom stones need to be purchased to meet your exact vision.
Domestic: all orders will be shipped UPS with insurance and tracking.
International: all orders will be shipped with insurance and tracking, where available.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to purchase/ delivery.
What comes with my order?
Each jewelry piece comes in a branded, gray, Saint K velvet box that is perfect for gift giving or proposing. If your stone has GIA certification or other identification, you will receive that as well.
Saint K Jewelry sells custom-made items, and therefore cannot offer exchanges. Each order is made to order, for you.
Our custom items are not eligible for exchange or refund, as these are made specifically to meet your vision so we would be unable to resell.
Our pieces carry a 1 year warranty covering defects in craftsmanship of the ring only. This warranty does not include:
- Bent or broken prongs
- Scuffs, scratches, or dents
- Bending or warping of the ring from pressure
- Burnishing of matte finish over time
- Normal wear and tear
- Customer abuse
- Cracking or chipping of stones
- Small imperfections in the metalwork, noticeable under a loop. Our jewelry is handmade and may have a little “character” when magnified. However, your jewelry will be eye clean and stunning.
- Loss or theft of stones or ring. You may want to consider an insurance policy from Jeweler’s Mutual or other company to protect your investment.
Stone Certifications and Guarantee
We guarantee that the stones included in your order are of the type(s) noted in the item posting or custom order.
Unless noted in the item posting or custom order invoice, gems do not include certification. In general, most natural diamonds and non-diamond gemstones are not certified by GIA or EGL.
How do I know what my ring size is?
The best way to figure out your ring size is to go to your local jewelry store and have the sizing done professionally. If this is not feasible, try findmyringsize.com to use a manual ring sizing guide to help figure out your size. *Please note this is only a guide, therefore we cannot be responsible for incorrect ring size determination.
It is HIGHLY recommended you know your correct ring size before placing your order.
Do you offer ring resizing?
Minor resizing: The cost is $60 for 1 full size, up or down, from the purchased size. Buyer pays shipping in both directions, including insurance and tracking.
Major resizing: any sizing beyond 1 ring size may require a complete remaking of the ring and will require an additional fee on top of the $60 (to cover the labor).
Rose Gold: resizing rose gold can cause cracks in the metal due to the stress of the heat. Additional laser welds may be required to fix the cracks, resulting in additional costs.
BE SURE AND CHECK YOUR RING SIZE BEFORE ORDERING!!!
Please allow 1-2 weeks for resizing.
How do I submit a ring resize request?
Send a request to firstname.lastname@example.org with 1) the current size of your ring, 2) desired size of the ring, and 3) a picture of your ring. We will provide the cost and send an authorization form.
Natural Diamonds and Gemstones
Natural diamonds and gemstones may contain mineral deposits, fluorescence, and other characteristics the old-time traditionalists call “inclusions.” However, it is these same inclusions that give your stone its totally unique beauty. It is your stone’s “fingerprint”. No one else will have a stone like it. Mixed and natural is more beautiful than white and flawless any day!
Natural diamonds can be a bit more brittle than colorless diamonds. Care should be taken not to expose them to excessive force.
We do our best to show the stone you are buying in a light that represents its actual look, color, and characteristics.
Caring for your Saint K Jewelry
Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. The majority of our collections are made from 14k yellow, white or rose gold, and can be cleaned with a polishing cloth. Please do NOT dip any Saint K piece in jewelry cleaners or solutions. This may cause corrosion and permanent damage to the metal.
All of the stones we use are natural gemstones, therefore they may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty. Most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners. Just wipe gemstones with a little water and a soft, lint-free cloth.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status.
Still Have Questions?